Pace Craft Training — Terms of Service

Status: v1 draft, not yet attorney-reviewed. Several placeholders below require a CEO decision before this goes live (refunds, dispute resolution, governing law). Effective date: [TBD on launch] Last updated: [TBD on launch]

These Terms of Service (“Terms”) govern your use of the Pace Craft Training coaching service (“Pace Craft,” “we,” “us”). By creating an account or using the Service, you agree to these Terms.

If you don’t agree, please don’t use the Service.

1. Who can use the Service

You must be at least 18 years old and a U.S. resident to use the Service. By creating an account, you represent that you meet these requirements.

2. The Service

Pace Craft Training is a coaching concierge service for endurance athletes. The Service:

  • Builds and adapts a training plan based on your goals, recovery, and life schedule.
  • Surfaces daily briefings and coaching guidance.
  • Integrates with third-party services you connect (e.g., Strava, Oura, Google Calendar).
  • On the Pro tier and above, schedules appointments with partner businesses (PT, massage, recovery, running stores) on your behalf.
  • On the Elite and Signature tiers, includes review or direct coaching by a human coach.

The Service is technology-assisted and uses adaptive software. We may modify, expand, or remove features at any time. We’ll give you reasonable notice of material changes.

3. Health and medical disclaimer

THE SERVICE IS NOT MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. Pace Craft is a coaching service, not a healthcare provider. Our coaches — whether human, technology-assisted, or both — are not licensed physicians, physical therapists, registered dietitians, or other licensed medical professionals (unless specifically and separately identified as such, and operating in their licensed capacity).

Endurance training carries inherent risks, including injury, illness, and (in rare cases) cardiac events. Before starting or significantly changing a training program, consult your physician, particularly if you have any medical condition, are pregnant, are returning from injury, or are over 35.

You’re responsible for listening to your body. Stop and seek medical care if you experience pain, severe fatigue, or any symptom that concerns you. Don’t override your judgment or your physician’s because the Service has prescribed a workout, run pace, or other guidance.

You use the Service at your own risk.

4. Concierge auto-scheduling (Pro tier and above)

If you’re on the Pro tier or higher, the Service can schedule appointments with partner businesses on your behalf — for example, booking a massage, a PT session, or a shoe fitting.

By enabling auto-scheduling, you authorize us to:

  • Select partner businesses from our vetted partner network on your behalf.
  • Book appointments at times consistent with your calendar and stated availability.
  • Charge bookings to your account up to the spending limits you set.
  • Place bookings on your calendar and notify you before they’re confirmed where reasonably possible.

You can:

  • Opt in or out per category (e.g., massage yes, PT no) at any time.
  • Set spending caps per booking, per week, and per month.
  • Reverse any booking by clicking the cancel link in your email or calendar event, subject to the partner’s cancellation window.

We try to make good bookings, but we don’t guarantee partner availability, quality, or pricing. Partners are independent businesses; their services are provided under their own terms. We’re not liable for the conduct or services of any partner, except as expressly required by law.

A separate Auto-Scheduling Consent document expands on the rules for what we will and won’t book on your behalf. By enabling auto-scheduling, you also accept that document.

5. Subscription and billing

The Service is sold on monthly subscription tiers (Essential, Pro, Elite, Signature). Current pricing is available on our pricing page.

Auto-renewal. Your subscription automatically renews each month at the then-current price for your tier until you cancel. By subscribing, you authorize us to charge your payment method each renewal period. We’ll send a renewal reminder where required by law.

Cancellation. You can cancel at any time through your account settings or by emailing us. Cancellation takes effect at the end of the current billing period; you keep access until then.

Refunds. All charges are non-refundable except where required by law. You can cancel at any time to stop future billing (see “Cancellation” above); we don’t issue refunds for partial billing periods, unused time, or unused features.

Price changes. If we change pricing, we’ll notify you at least 30 days before the change takes effect. The new price applies to your next renewal.

Failed payments. If we can’t charge your payment method, we’ll retry and notify you. If we can’t collect after 14 days, we may suspend or cancel your subscription.

6. Your account

You’re responsible for:

  • Keeping your account credentials secure.
  • Providing accurate information about yourself, your training, your health, and your goals.
  • Activity that happens on your account.

Notify us immediately at security@pacecrafttraining.com if you suspect unauthorized access to your account.

7. Acceptable use

You agree not to:

  • Use the Service for anyone other than yourself.
  • Resell, sublicense, or commercialize the Service or its outputs.
  • Harass coaches, partners, or other users.
  • Reverse-engineer, scrape, or interfere with the Service.
  • Use the Service in violation of any law.

8. Intellectual property

We own the Service, including all software, content, methodology, brand assets, and trademarks. You own the athlete data and inputs you provide.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal training. Training plans, programs, and coaching outputs we provide are licensed to you for your own use only — not for resale, redistribution, or commercial coaching of others.

9. Third-party services

The Service integrates with third-party services (Strava, Oura, Google Calendar, email providers, payment processors, partner businesses). Your use of those services is governed by their own terms and privacy policies. We’re not responsible for them.

You can revoke any third-party connection at any time through your account or directly with the third-party service.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL PRODUCE SPECIFIC TRAINING RESULTS, RACE TIMES, FITNESS GAINS, OR INJURY OUTCOMES.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

WE’RE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR PERSONAL INJURY ARISING FROM YOUR TRAINING (SEE THE HEALTH DISCLAIMER ABOVE).

Some jurisdictions don’t allow these limits; in those places, this section applies to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold us harmless from any claim, loss, or expense (including reasonable attorneys’ fees) arising out of: (a) your use of the Service, (b) your violation of these Terms, (c) your interaction with any partner business, or (d) your violation of any law or third-party right.

13. Dispute resolution

[PLACEHOLDER — needs CEO decision. Options:

  • (a) Mandatory arbitration with class-action waiver, plus a 30-day opt-out window. Industry-standard for SaaS. Materially reduces legal exposure and the cost of nuisance suits. Costs: some users see arbitration clauses and bounce; certain claims (small-claims court, IP injunctive relief) need carve-outs; CA, NY, and a handful of other states have specific notice and procedural requirements that have to be respected. Recommended for v1.
  • (b) Court-based dispute resolution. Friendlier framing. Higher exposure to class actions and full-court litigation. Some consumer-friendly brands choose this deliberately.
  • (c) Mediation-first, then arbitration. A middle ground; rarely used at our scale; not recommended for v1.

Recommend (a) with a 30-day opt-out, individually negotiable. Needs your call.]

14. Governing law

These Terms are governed by the laws of [STATE — TBD on entity formation], without regard to conflict-of-law principles. Subject to Section 13, any dispute will be resolved in the state and federal courts located in [COUNTY/STATE — TBD on entity formation].

15. Changes to these Terms

We’ll update these Terms as the Service evolves. When we make material changes, we’ll notify you by email and post a notice in the app at least 14 days before the changes take effect. Continuing to use the Service after the effective date means you accept the new Terms.

16. Termination

You can terminate your account at any time by canceling. We can suspend or terminate your account if you violate these Terms, if we discontinue the Service, or for legal or safety reasons. We’ll give you reasonable notice where possible.

Sections that by their nature should survive termination — intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — survive.

17. Miscellaneous

These Terms are the entire agreement between you and us regarding the Service. If any provision is held invalid, the rest remains in effect. Our failure to enforce a provision isn’t a waiver of our right to do so later. You can’t transfer these Terms; we can transfer them in connection with a merger, acquisition, or sale of assets.

Contact us

legal@pacecrafttraining.com